The Customer Contact Innovation Awards are a great opportunity for organisations that are leading the way in making their contact centre operations to gain recognition for their recent achievements.
The award winners will be presented with their awards on 27th – 28th April at Customer Contact Planning & Strategy 2015 in Newcastle.
Deadline: Friday 24th October
Who can apply?
Open to any customer contact operation serving a European market, which can be readily visited by judges.
The work must be presented in English.
Open to operations of all sizes, in any sector.
You do not need to be a member of the Planning Forum to enter.
The entry process, in terms of category selection, is slightly different from other awards schemes. Rather than having defined and specified categories, judges present awards for innovation in specific areas, reflecting the specific achievements of the best entries. These may include:
Sector-specific best practice – including the Public Service award.
Use of Social Media
Use of Analytics & MI
Integration across the enterprise, including back office, field and retail
Managing quality & performance
Resource planning and workforce management or optimisation
Integrated lifestyle/people planning, and employee engagement
Best practice in outbound.
Back office/processing operations
Customer journey planning, process improvement and waste avoidance
Contact Awards Intelligence today to discover how we can professionally draft your entry and handle the entry process for you. Our service will save you time and give you the best possible chance of success. Simply call us now on +44 (0)1444 230130 or email email@example.com