The Customer Contact Association Awards for Excellence is an independent peer-judged programme that recognises innovation, success and achievement across customer contact operations.
The annual awards ceremony attracts in excess of 500 professionals and the 80% increase in the number of entrants in 2013 clearly demonstrates the growing stature of these awards and the prestige that is attributed to its winners.
Alongside awards that recognise the performance as a whole there are also categories for individuals and teams. These categories present the perfect opportunity to recognise the achievements of those people dedicated to going the extra mile for your customers.
If you want to be in with a chance of winning one or more of the CCA Awards you will need to complete your submission by 30th May 2014.
Dates for your diary:
3rd February 2014 CCA Excellence Awards open for entries
30th May 2014 Deadline for all entries
4th August 2014 Excellence Awards shortlist announced
8th August – 5 Sep 2014 Verification calls carried out with shortlisted entrants
12th Nov 2014 CCA Excellence Awards winner announced
Award categories to recognise your Organisation:
Best Customer Experience Centre of the Year
Contact Centres: Great Places to Work
Corporate Social Responsibility in Customer Contact
Most Accessible Centre
Most Effective Training Programme
Lifetime Achievement Award (CCA nomination only)
Professional of the Year: Agent
Professional of the Year: Director (CCA nomination only)
Professional of the Year: Manager
Professional of the Year: Team Leader/First Line Manager
Back Office Customer Service Team of the Year
Contact Centre Team of the Year: B2B
Contact Centre Team of the Year: B2C
Customer Service Complaints Team of the Year
Outstanding partnerships and relationships:
Best Outsourcing Partnership
Best Technology Partnership
Innovation in Technology:
Best Multi-Channel Programme
Most Effective Use of Self-Service
Most Effective Use of Social Media
Go to the CCA Awards for more information.
Contact Awards Intelligence today to discover how we can professionally draft your entry and handle the entry process for you. Our service will save you time and give you the best possible chance of success. Simply call us now on +44 1444 230130 or email firstname.lastname@example.org