UK Customer Experience Awards 2016

The UK Customer Experience Awards are open for entry.  If you have recently launched a customer experience initiative or project/range of projects, which achieved impressive results or were particularly innovative, then you should seriously consider entering the UK Customer Experience Awards.

Since its launch 7 years ago, the UK Customer Experience Awards has grown and is now attended by representatives from over 150 companies in many sectors and disciplines.

Some of last years winners included: Eurotunnel Le Shuttle, The Body Coach, NowTV, Waitrose.

Key Dates

Early Bird Entry Deadline 2016: 17th May 2016

Entry Deadline: 17th June 2016

Finalists Announced:29th June 2016

Awards Final: 23rd September 2016, Park Plaza Hotel, London


The categories are divided into 3 sections:

Sector specific – where you can compete against companies in your sector

Discipline specific – you are up against others who have carried out similar types of activity

People People – Individual and teams can compete against each other for the prize of customer experience professional of the year.

There are no limits on the number of categories and organisation, team or individual can enter.

Sector Specific Categories

Automotive, Travel and Transport    

Contact Centre – Large          

Contact Centre – Small          

Financial Services – Banking and Investment           

Hospitality, Leisure and Entertainment        

Insurance Services     

International business           


Technology and Telecoms

Discipline Specific Categories

Business Change or Transformation 

Customer Centric Culture      

Employee Engagement         

Engaging Customers Online  

Experience, Design, Improvement, and Innovation  

Insight and Feedback 

New Product/Product Improvement 

Omnichannel CX        

Return on CX  

Social Media

People People Categories

Professional Newcomer of the Year 

Professional of the Year        

Professional Woman of the Year      

Team of the Year

For more information please visit: The UK Customer Experience Awards

Contact Awards Intelligence today to discover how we can professionally draft your entry and handle the entry process for you.  The industry average win rate is just 10% (1 in 10) and our average win rate over 50% (1 in 2).  Our service will save you time and give you the best possible chance of success. Simply call us now on +44 (0)1444 230130 or email