Eclipse Internet scoop Best Customer Focus Award at Best Business Awards
03/03/2010 - News Update: Octane
Eclipse Internet, the provider of internet services to SMEs and home users, has won the Best Customer Focus award at the Best Business Awards 2010.
The award is given to a company that best demonstrates its commitment to customer service, and Eclipse Internet was chosen based on the unique flexibility and support it provides.
Eclipse Internet’s customer-focused culture and values were identified as the key factors that made the organisation stand out from the competition. It was also praised for investing heavily in developing and maintaining close customer relationships.
Commenting on Eclipse Internet’s Best Business Award for Best Customer Focus, Andrew Areoff, Chair of the judging panel said: “Many organisations pay lip-service to great customer focus but few truly deliver. Eclipse Internet is one of a rare breed that embeds customer focus into the fabric of the organisation. The option of a one month rolling contract, high-speed connections for all, free phone calls, quarterly customer satisfaction calls, expert support and high levels of security all come as part of the package.”
“They continually strive to stay ahead of the game, typified by the superfast fibre-optic connection recently introduced. Eclipse Internet appreciates that happy customers will stay with the firm and they go that extra mile to deliver on their promises.”
Commenting on the award win, Clodagh Murphy, director of Eclipse Internet said: “This award is particularly gratifying because we are being recognised for our obsessive focus on customer service. At the end of the day, SMEs need an ISP that they can trust, and we work hard to develop meaningful partnerships with all our customers."
Eclipse Internet is dedicated to supporting the technology needs of the UK’s small, medium and micro businesses. The company offers a range of award-winning internet services, including broadband, e-mail, e-commerce, backup and hosting, which improve productivity and reduce costs.
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